Collector- Collections and Denial Management

LCMC Health

1d•Onsite

About The Position

As a Collector, you’re a vital member of the healthcare financial team, researching billing issues and communicating with patients for payment resolution. It's more than just collecting money; you're also helping patients understand and manage their medical bills. Working out a payment plan or finding financial options can make a real difference in someone’s life. With an empathetic approach, you simplify and walk patients through the bill resolution process during what may be a stressful time in their healthcare journey. You bring your people skills, professional attitude, and problem-solving ability as you interact with patients, insurance companies, and healthcare providers. You are focused on building your future in an environment committed to growth and a culture committed to personal well-being. Your experiences, knowledge, skills, empathy, team mentality, and your “little something extra” all add up to you.

Requirements

A high school diploma/ GED or appropriate work experience in healthcare particularly in billing, collections, payment processing, or denial management is preferred.

Nice To Haves

people skills
professional attitude
problem-solving ability
empathy
team mentality

Responsibilities

Maintain responsibility for accurate and timely completion of daily follow-up or denial account assignment.
Identify and analyze underpayments to identify reasons for discrepancies and process denials and appeals as needed.
Review posted payments and adjustments to ensure accuracy.
Analyze EOBs to ensure proper reimbursement.
Conduct relevant research to complete the appeals process to include assessing, complete and accurate documentation, tracking, responding to, and / or resolving appeals with third party payers in a timely manner.
Communicate with payers on outstanding claims, resolve payment variances and achieve timely reimbursement.
Document all activity on the patient account.
Collaborate with internal departments and external organizations to ensure correct reimbursement and resolve appeals.
Monitor underpaid and denied claims for trends and identify root causes and reports findings to supervisor.
Observe best practice processes in follow-up and customer service activities.
Participate in staff training that aligns with recognized improvement opportunities and increases understanding of Medicare/Medicaid requirements as well as general follow-up processes.
Act in accordance with LCMC Health’s mission and values, while serving as a role model for ethical behavior.
Adhere to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines.