Collector - Corporate (Las Vegas)

Caesars Entertainment • Las Vegas, NV

4d • Onsite

About The Position

We are currently seeking candidates for a Collector position in our Enterprise Shared Service Collections team, located in Las Vegas, Nevada.

Requirements

• High School Diploma required
• Knowledge of Property and Company operations and casino systems
• Excellent time task tracking ability and organizational skills
• Read, write and speak English without error
• Work as required in a stressful and dynamic environment on the phone, information finding on the Internet, and performing deductive fact-finding tasks to better support decisions made and for use by other casino departments as required
• Must be able to dial numbers and talk on the phone for extended periods of time
• Able to perform advanced problem solving and initiate/follow-through with financial negotiations on behalf of the casino
• Typing speed of at least 35 wpm
• Outstanding communication skills a must
• Proficient with Windows Office Suite (Outlook, Excel and Word)
• Able to learn new Casino Database programs as required
• Self-motivated and resourceful, with the proven ability to stay focused on task and operate successfully under tight deadlines and time pressures
• Enjoys a fast pace, dynamic, challenging and team-oriented work environment
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Nice To Haves

• 5+ years experience in casino industry experience preferred
• Associate degree or bachelor’s degree preferred
• Caesars experience preferred

Responsibilities

• Tracks and enters all contact with customers having balances
• Communicates with Marketing staff and all other levels of casino and company management regarding customer gaming balances
• Communicates via phone or other FDCPA approved means with appropriate persons the collection of gaming balances owed
• Makes high-level, logic-based decisions in regard to the collection of gaming balances that will best benefit the profitability of their respective casino in regard to both short and long term perspectives
• Utilize daily debtor scroll
• Create and update customer CMS accounts to include: Personal information, Bank information, Dispositions (Special Remarks)
• Alteration of deposit dates for active items to facilitate automatic deposit by the relevant casino cages
• Entry of returned items
• Entry of returned item payments
• Change of agency assignment status for individual returned items
• Change of returned items to write-off status
• Entry of payments on written-off items
• Other duties as deemed necessary by Department Manager and Director

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED