Collector I or II- Temporary

Northrop Grumman Federal Credi • Gardena, CA

10h • $23 - $30 • Onsite

About The Position

As our Collector II, you’ll be a calm, knowledgeable partner for members navigating financial challenges. Your role is about guidance, clarity, and collaboration — helping members move forward with confidence. You won’t just manage accounts — you’ll help create solutions. You’ll deliver service with empathy, professionalism, and clear communication — helping members feel informed and supported.

Requirements

• High school diploma (or equivalent)
• At least 2 years of collections experience
• Strong knowledge of Fair Debt Collection laws and credit union policies
• Excellent analytical and organizational skills
• Outstanding communication and member service abilities
• The ability to manage multiple priorities independently
• Proficiency in Microsoft Windows and Spectrum (spreadsheet skills a plus)
• Familiarity with bankruptcy laws and related regulations

Nice To Haves

• Calm and steady under pressure
• Detail-oriented in a way that strengthens accuracy and compliance
• Confident and compassionate in conversations
• A natural problem-solver
• Comfortable communicating across teams and with external partners
• Equally confident working with data, systems, and policy guidelines

Responsibilities

• Review past-due, negative share, and over-the-limit accounts with a focus on resolution and support
• Proactively reconnect with members using research tools and skip tracing techniques
• Analyze credit information to help develop practical, realistic repayment plans
• Collaborate with members to create mutually beneficial repayment solutions within established guidelines
• Represent the credit union professionally when legal proceedings are required
• Maintain clear, accurate documentation in our online collection system
• Identify and escalate potential fraud or suspicious activity appropriately
• Share ideas to strengthen and improve collection processes
• Prepare insightful reports that help leadership make informed decisions
• Serve as a knowledgeable, responsive point of contact for member collection inquiries

Benefits

• Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Collector I - $23.23/hr to $26.00/hr, Collector II- $25.53/hr ro $30.00/hr
• Thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening.
• NGFCU is an Equal Opportunity Employer
• Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED