Collector
About The Position
Contact delinquent borrowers and determine the reason for delinquency and develop a strategy to cure the debt. This role involves monitoring queues, calling delinquent borrowers, sending notices and demand letters, processing payments, preparing requests for waivers/dri/payment plans, and developing payment plans to cure arrears. The Collector will also review collateral loan documents, assist with monthly reports, and understand bankruptcy filings. Additionally, the role requires maintaining a professional appearance and demeanor, understanding credit reporting and corrections, and possessing basic knowledge of CFPB rules and regulations regarding collections and loss mitigation. The Collector will also gather information to determine suitable loss mitigation options for individual borrowers, respond to various communication channels, and comply with company policies. This includes attending meetings, setting goals, managing documents, interacting professionally with customers, and completing assigned training.
Requirements
- Bachelor’s degree (B.A.) from four year college or university.
- One to two years related experience and/or training; or equivalent combination and experience.
- Possess basic personal computer skills.
- Exhibit strong numerical ability.
- Execute tasks with accuracy and attention to detail.
- Perform responsibilities with honesty and integrity.
- Maintain a professional level of stress tolerance.
- Possess ability to adapt to changing environment.
- Able to understand and respond appropriately to others in person or with other communication devices.
- Able to manage emotional and mental state while performing various job duties.
- Able to verbally communicate in English, thoughts and questions at a reasonable level of articulation.
Nice To Haves
- Knowledge of E-Oscar filings is a plus.
Responsibilities
- Monitor queue.
- Call delinquent borrowers.
- Send delinquent notices to borrowers.
- Send requisite Demand and Acceleration letters in timely manner.
- Post payments and make adjustments/reversals to payments as needed.
- Prepare waiver/dri/payment plan requests.
- Develop payment plan to cure arrears.
- Review collateral loan documents.
- Assist in monthly reports (Fannie, Freddie, PMI).
- Understand bankruptcy 7, 11, & 13 filings (application of payments, filing POC and basic comprehension of notices).
- Maintain professional appearance and demeanor.
- Understand credit reporting and credit corrections (knowledge of E-Oscar filings is a plus).
- Possess basic knowledge of CFBP rules and regulations with regard to collections and loss mitigation options.
- Gather pertinent information to determine loss mitigation options that might be suitable for individual borrowers.
- Respond to incoming calls, e-mails, mail and in-person requests.
- Comply with company policies, practices and procedures.
- Attend meetings and prepare follow-up as needed.
- Set goals, prioritize and execute duties of the position.
- Manage documents, files and electronic information in an organized, efficient and secure manner.
- Interact with customers in a professional and pleasant manner.
- Represent company as a professional in appearance and manner.
- Communicate written and oral communication at the highest level of professionalism and integrity.
- Perform quality and quantity duties as expected for position.
- Complete company required training courses as assigned.
- Send loss mitigation packages to borrowers as needed or upon request.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
