Collector - WFH

SWC GROUP•Carrollton, TX

4d•Remote

About The Position

SWC Group is seeking a motivated Collector to join our team. This is a Work From Home (WFH) position open to applicants in TEXAS, GEORGIA, and OKLAHOMA. The role involves persuading delinquent customers to establish repayment terms using computer systems and various collection software, while adhering to all applicable collection laws and client operating standards. The ideal candidate will achieve production goals and standards for servicing delinquent accounts without sacrificing quality of service, and accurately notate each account with efforts performed and results attained. Confidentiality and security of PCI Data are paramount.

Requirements

3+ years’ experience in Debt Collections
High School Diploma/GED required
Must be 18 years of age or older
Authorized to work in the United States
Clean background check and a negative drug test result
Effective communication, negotiation, and problem-solving skills
Ability to multi-task in a production driven environment
Basic computer knowledge and typing skills required
Must be comfortable navigating between multiple computer screens and systems
Internet: Internet router- No WIFI Wired High-Speed Internet Connection 15 Mbps download speed and at least 3 Mbps upload speed Network Latency Max 250 MS
Computer/PC/Laptop: Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones) Computer needs to be 2019 or newer to have acceptable processing speeds 8 Gb Memory 1 USB Type A 2.0 (Standard headset USB)
Headset & Webcam: Logitech H390 Headset Internal or External Web Camera
Work Area Must have a home office set up and an ethernet cord you can connect to your computer. Quiet workspace free of background noise and distractions Private area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.

Nice To Haves

Bilingual (Spanish) shift differential (upon completion of Spanish test)

Responsibilities

Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
Accurately and thoroughly notates each account with efforts performed and results attained.
Handles PCI Data confidentially and securely.