Collector Mortgage Servicing
About The Position
The Collector is primarily responsible for Collection calls and/or correspondence in a fast paced goal oriented collections department. This position provides customer service regarding collection issues, reviewing account for correct resolution and is accountable for reducing delinquency for assigned accounts. The team culture emphasizes collaboration, shared accountability, and open communication, with members working together to ensure daily tasks are completed, celebrating successes, and finding solutions collectively. They are a close-knit group focused on delivering solutions and options to clients, participating in group learning and idea sharing, and practicing candid communication through an open-door policy. Problems and solutions are brought to the surface, and feedback and constructive criticism are welcomed.
Requirements
- 3-5 years of high volume collections experience.
- Office environment with ability to lift 20 lbs.
Nice To Haves
- Prior experience in Mortgage Collections is a plus.
Responsibilities
- Collection calls and/or correspondence in a fast paced goal oriented collections department.
- Provide customer service regarding collection issues.
- Review account for correct resolution.
- Reduce delinquency for assigned accounts.
- Develop strategy around effective calling campaigns and resolutions.
- Work closely with team and manager to develop solutions and remedy delinquency matters.
Benefits
- Excellent training and development to support building long term careers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
