Collector Mortgage Servicing (81783)

BOK Financial•Pine Grove Township, PA

4d•Onsite

About The Position

At BOK Financial, our success starts with our incredible talent. We need a detail oriented customer service enthusiast like yourself to join our Mortgage Servicing group as a Collector, Mortgage Servicing. Bring your knowledge and passion for loan servicing to us. The Collector is primarily responsible for Collection calls and/or correspondence in a fast paced goal oriented collections department. This position provides customer service regarding collection issues, reviewing account for correct resolution and is accountable for reducing delinquency for assigned accounts. Each team member is responsible for their set of daily tasks, but all work together to ensure the day’s work is completed. They celebrate successes and find solutions together. They are a very close knit group that are all rowing in the same direction to deliver solutions and options to our clients. We participate in group learning and idea sharing, and we practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we’re receptive to feedback and constructive criticism. We believe in personal and shared accountability.

Requirements

3-5 years of high volume collections experience.
Detail oriented customer service enthusiast.

Nice To Haves

Prior experience in Mortgage Collections is a plus.

Responsibilities

Collection calls and/or correspondence in a fast paced goal oriented collections department.
Provides customer service regarding collection issues.
Reviewing account for correct resolution.
Reducing delinquency for assigned accounts.
Have both inbound and outbound call responsibilities each day on your defined customer list.
Develop your own strategy around effective calling campaigns and resolutions.
Work closely with your team and manager to develop solutions and remedy delinquency matters.