Collector Insurance Specialist

Philadelphia Insurance Companies•Laurel, NJ

5d•Remote

About The Position

American Collectors Insurance, proudly part of PHLY, is seeking licensed insurance sales and service professionals to join their remote call center team as Collector Car Insurance Specialists. This is a virtual call center position that can be performed in-office, hybrid, or fully remote from anywhere in the continental US. Specialists will work directly with policyholders, agents, and brokers through the virtual call center to support new and existing policies. They will handle inbound and outbound calls, respond to emails, provide solutions, and document issues in CRM, multitasking in a fast-paced, customer-facing environment. The role emphasizes excellent customer service and maintaining underwriting integrity. There is a clear progression plan, starting in a service-focused role with the potential to transition into a sales-focused role with experience, training, and product knowledge.

Requirements

Active Property & Casualty or Personal Lines insurance license
Prior insurance experience in both sales and service
A passion for client interaction
Strong problem-solving skills
Ability to thrive in a fast-paced environment
High school diploma or equivalent
Prior insurance sales experience
Active P&C or Personal Lines producer license
Prior experience with CRM systems
Strong critical thinking skills with the ability to analyze available information to make decisions in alignment with our risk appetite
Strong verbal and written communication skills
Ability to work in a fast-paced environment and multi-task effectively
Strong ability to work independently as part of a virtual team
Positive customer and quality focus

Nice To Haves

Growth mindset

Responsibilities

Communicate directly with policy holders, agents and brokers on new and existing business via phone and email
Maintain our underwriting integrity by adhering to company underwriting standards and philosophy
Conduct risk analysis
Determine eligibility
Quote and bind new business
Make changes to in-force policies
Answer back-to-back inbound calls
Make outbound follow-up calls and respond promptly customer inquiries
Establish relationships and follow up with customers
Provide prompt, accurate and friendly customer service
Demonstrate high level of responsiveness and focus on providing our customers and brokers with a superior level of service
Process/close the sales on new business
Perform changes to in-force policies
Identify coverage comparison, program highlights and values, and effectively communicate to close the sale
Complete necessary documentation quickly and efficiently
Follow and adhere to underwriting compliance and service standards
Conduct risk analysis and evaluate underwriting quality of applicants
Evaluate application factors/details to appropriately match premium to underwriting risk
Expected to be on phones throughout the day handling inbound calls and outbound follow-up calls
Create and maintain relationships with customers and brokers
Build trust and credibility quickly
Meet all production goals
Escalate complex risks to Senior Specialists to review/evaluate