Collector II

Hilton Grand Vacations • Las Vegas, NV

7d • Onsite

About The Position

The Collector II will be responsible for handling calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations.

Requirements

• High School Diploma/GED
• Must possess excellent written and verbal communication and organizational skills.
• Must meet federal and state license requirements

Nice To Haves

• More than 6 months collections experience or related area (Customer Services or Sales)
• Skip tracing experience
• Timeshare Industry, Financial Services or Banking experience

Responsibilities

• Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
• Maintain required levels of phone activity, contact percentages and other key performance indicators.
• Legally, ethically and confidentially handle any correspondence and/or payments received.
• Maintain detailed and organized support documentation related to the handling of any owner account.
• Request skip tracing.
• Assist all members of collections staff with daily processes and procedures when required!

Benefits

• Excellent health care options, including medical, dental, and vision
• Go Hilton: Travel Discounts Program
• Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED