Collector II (US)

Aston Carter•Naperville, IL

6d•$22 - $28•Hybrid

About The Position

The Collector II plays a key role in managing delinquent customer accounts by proactively contacting customers, arranging payments, and maintaining accurate records. This position focuses on locating and notifying customers with overdue balances, negotiating repayment solutions that align with their financial situations, and ensuring compliance with applicable policies and regulations. The role requires strong communication, attention to detail, and the ability to work independently in a fast-paced, customer-focused environment.

Requirements

Strong verbal and written communication skills.
Proven customer service and negotiation skills.
Ability to work independently and manage one’s time effectively.
Ability to accurately document and record customer and client information.
Knowledge of federal, state, and company policies, procedures, and regulations related to collections.
Experience using computer applications, including Microsoft Word.
High school diploma or GED required.
2–4 years of financial and/or customer service experience required.

Nice To Haves

Understanding of basic accounting principles.
Proficiency with Microsoft Outlook applications.
Experience using SAP or similar enterprise systems.
Previous experience with collections-specific software is a plus.
Demonstrated ability to handle sensitive financial information with discretion and professionalism.

Responsibilities

Receive payments from customers and accurately post amounts paid to their accounts.
Locate and monitor overdue accounts using available systems and tools.
Contact customers by telephone or in person to determine reasons for overdue payments.
Review and explain the terms of sales, services, or credit contracts to customers as needed.
Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.
Discuss and arrange for the return of goods when appropriate as part of resolving outstanding debts.
Establish realistic repayment schedules based on customers’ financial situations and company guidelines.
Prepare and submit statements or recommendations to the credit department when customers do not respond or fail to meet agreed payment arrangements.
Accurately document and record all customer interactions, commitments, and account updates in the system.
Maintain thorough and organized records of collection activities in accordance with company policies.
Follow federal, state, and company policies, procedures, and regulations related to collections.
Collaborate with internal teams, such as credit or accounting, to resolve account discrepancies and support overall collection efforts.
Manage workload and time effectively to handle assigned accounts and meet performance expectations.