Collector II

Workway, Inc.•San Diego, CA

5h•Onsite

About The Position

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Collector opportunity with a reputable Credit Union. The Collector is responsible for the specific duties listed below. Your specific duties will include: Collects on loans that are 11 days to 60 days delinquent, branch 21 negative shares and negative shares over $500 from day 29 to charge off. Performs all activities related to collecting amounts due on delinquent loans and negative shares in compliance with department work standards. Handles a demanding high volume of calls daily to include both inbound and outbound. Resolves delinquency status by analyzing member situation, negotiating, and securing acceptable repayment arrangements within guidelines. Follows up and monitors delinquent loans/shares to ensure promised arrangements are kept. Performs skip tracing on loans/shares as needed to verify member contact/demographic information and locate new contact information. Assists members in resolving collateral protection insurance add-ons. Educate members on consumer auto loan insurance requirements.

Requirements

A high school diploma, G.E.D., or equivalent is required.
A minimum of one year of experience as a collector is required.
Working knowledge of relevant state and federal laws, policies, and regulations related to credit and collections.

Nice To Haves

Bilingual proficiency in Spanish and English is preferred.
Knowledge of Symitar and Akuvo.
Experience with skip tracing.

Responsibilities

Collects on loans that are 11 days to 60 days delinquent, branch 21 negative shares and negative shares over $500 from day 29 to charge off.
Performs all activities related to collecting amounts due on delinquent loans and negative shares in compliance with department work standards.
Handles a demanding high volume of calls daily to include both inbound and outbound.
Resolves delinquency status by analyzing member situation, negotiating, and securing acceptable repayment arrangements within guidelines.
Follows up and monitors delinquent loans/shares to ensure promised arrangements are kept.
Performs skip tracing on loans/shares as needed to verify member contact/demographic information and locate new contact information.
Assists members in resolving collateral protection insurance add-ons.
Educate members on consumer auto loan insurance requirements.