Collector I

Business Processing Solutions•Philadelphia, PA

5d•Remote

About The Position

Collectors at Duncan Solutions are responsible for contacting citizens nationwide regarding their unpaid parking citations, toll and municipal debt to negotiate and establish repayment, while documenting important account information for each call. This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Good mathematical skills including calculator skills
Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
Strong organizational skills and the ability to meet tight deadlines
Negotiation, counseling and problem-solving skills
Ability to learn company collections computer system and phone system
Persistent, ability to overcome objections, ability to remove barriers
Professional, even-temp with the ability to remain calm when being challenged
Team player
Must have high speed reliable internet.
Must be to a router that can hardwire an Ethernet port into. No Wi-Fi. No Hotspots.
High School Diploma or GED from an accredited institution required
At least 6 months’ experience in customer service, collections, or call center experience
Reliable ability to work flexible day, evening and weekend hours as required

Responsibilities

Communicate with customers about their parking citations.
Provides excellent service to outbound/inbound callers related to parking citations, municipal debt, toll charges and toll violations.
Communicate with customers to collect delinquent funds and bring final closer to past due accounts.
Establish contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations.
Persuade customers to pay amounts due to unpaid parking citations.
Reviews alternatives for payment with customers and monitors payment status of accounts.
Ensure all accounts are worked within client standards and Federal Regulations.
Work within regulations, department/division and Compliance Policies
Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
Maintains proper documentation for discussions with customers and enters information into computer.
Adheres to dialer schedule and work standards.
Other duties assigned by management.