Collector I

Vibe Credit Union•Waterford, MI

About The Position

As a Collector, you will play a critical role in minimizing delinquency and loan loss while maintaining positive, professional relationships with members. You’ll work directly with members to understand financial situations, create repayment solutions, and ensure accounts are resolved responsibly—always working toward the goal of reducing risk without adding to member hardship. This role combines strong communication skills, problem‑solving, and member‑focused service to help both the member and the credit union achieve the best possible outcomes.

Requirements

High school diploma or equivalent required
Excellent communication and interpersonal skills
Strong sales and negotiation skills
Ability to build rapport and maintain professionalism in sensitive situations
Team‑oriented mindset with a positive attitude
Dependable, self‑motivated, and adaptable
Ability to manage multiple tasks and adjust priorities as needed

Responsibilities

Manage Delinquency: Control delinquent accounts and reduce loan losses while maintaining positive member relationships.
Ensure Compliance: Work within all state and federal regulations as well as credit union policies and procedures.
Communicate with Members: Contact members through various channels to understand their financial situation and establish ability to repay.
Develop Payment Solutions: Negotiate and establish payment arrangements for past‑due loans and negative account balances.
Document Activity: Maintain accurate records of all member interactions, payment arrangements, and collection efforts in the collections system.
Maintain Account Records: Scan and organize relevant documentation in appropriate imaging systems.
Escalate When Needed: Recommend repossession, foreclosure, or legal action in collaboration with leadership when appropriate.
Process Account Adjustments: Handle collateral protection insurance updates, loan modifications, and account changes as needed.
Submit Claims: Process debt protection, warranty refunds, and GAP/GAP Plus claims.
Monitor Accounts: Proactively manage negative savings and checking accounts and take action in accordance with policy.
Support Compliance Training: Maintain knowledge of BSA and related regulatory requirements and complete required annual training.
Perform Other Duties: Support departmental initiatives and additional responsibilities as assigned.