Temp to Hire Collector I

Forum Energy Technologies•Houston, TX

2d•Onsite

About The Position

The Collector is responsible for managing an assigned portfolio of customer accounts to drive timely payment of outstanding receivables. This role monitors account aging, resolves payment disputes and discrepancies, and works cross-functionally with Sales, Billing, and Credit to reduce past-due balances and support the company's DSO and cash flow objectives.

Requirements

Microsoft Office, accounting systems, and spreadsheet knowledge
Experience with Excel and Windows-based programs
Strong understanding of accounts receivable, collections, and basic accounting principles
Excellent verbal and written communication skills, including professional phone and email etiquette
Ability to research and resolve payment discrepancies independently
Strong organizational skills and ability to manage a high-volume account portfolio
High School Diploma or equivalent required
1-3 years of collections, accounts receivable, or credit experience

Nice To Haves

Associate's or Bachelor's degree in Accounting, Finance, or Business preferred
Experience with HighRadius or similar collections software preferred

Responsibilities

Manage a portfolio of assigned customer accounts, prioritizing collection efforts based on the assigned Worklist and account risk/aging
Perform outbound collection calls, emails, and correspondence to secure payment on past-due invoices
Research and resolve billing discrepancies, short pays, and disputed invoices in partnership with the Billing and Cash Applications teams
Monitor and work assigned customer worklists, call logs, and payment commitments within HighRadius Collections
Escalate unresolved or high-risk accounts to the Credit and Collections Supervisor in a timely manner
Review and analyze AR aging and DSO reports to identify accounts requiring focused attention
Document all collection activity, notes, and customer commitments accurately and consistently in the system of record
Coordinate with Sales and Commercial teams to resolve customer-side blockers (PO issues, portal submission, field-stamp approvals, etc.)
Assist with credit limit and account status reviews as needed
Prepare and maintain accurate account notes, aging summaries, and status updates for management reporting
Work under SOX compliance controls and maintain audit-ready documentation
Develop and maintain collection forecasts, providing management with accurate projections of expected cash receipts by customer account and ledger based on aging trends, customer commitments, and collection activities.
Conduct bi-weekly meetings with Sales teams to review outstanding accounts, discuss and resolve customer disputes, and provide updates on collection efforts, payment commitments, and aged receivables.
Other responsibilities as needed and assigned