Collections Team Lead-Remote 12PM-9PM EST

LoanCare•,

6d•$20 - $34•Remote

About The Position

LoanCare, a top provider in the mortgage services industry, is seeking a Collections Team Lead with a solid work history in the mortgage or real estate industry. The ideal candidate will enjoy working with clients, be detail-oriented, and driven to meet tight deadlines in a fast-paced environment. This is a remote position with specific working hours. LoanCare is a leading full-service mortgage loan subservicer backed by Fidelity National Financial, offering a career foundation built on integrity, innovation, and collaboration.

Requirements

High School Diploma or equivalent required.
3 years of collections, loss mitigation, or other mortgage/real estate related experience required.
Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act.
Ability to learn rules, regulations, laws, and methods of collection and skip tracing.
Excellent analytical, communication, and negotiating skills.
Adaptable and flexible with the ability to work well on a team and focus on results.
Ability to structure a deal that serves the best interest of the organization, insurer, and client.
Excellent computing experience and typing skills.
Ability to work in a structured environment.
Ability to use a dialer system to make/receive phone calls.
Demonstrated ability to provide attention to detail, accuracy, and consistency in results.

Nice To Haves

2 years of telephonic customer contact experience preferred.

Responsibilities

Perform call overflow, suspense reporting, client relations follow-up, and other duties assigned by a supervisor.
Handle calls related to delinquency in accordance with government, investor, and client guidelines to prevent foreclosure and financial losses to the investor.
Assist with daily team meetings by discussing issues brought to management’s attention through emails, listening to calls, conversations on the floor, or performing monitoring to improve/clarify processes.
Respond to agent questions within the Floor Center.
Review Collections General voicemail daily.
Review COLCSH tasks and respond with cash posting instructions through task.
Review Formstorm, submitting directions through the application, advising clients of payment received and status of loan.
Perform Skip Trace Tasks as needed using web sources and update loans with discovered information.
Review received e-Faxes and submit research and/or reversals to cash departments.
Complete COLESC tasks by reviewing loan for issue and respond to the respective agent if additional information is needed.
Handle escalated calls, noting issues with client’s loan and submit task for additional work if needed.
Receive/review paper Loss Mitigation Escalation forms; forward to ALD for review before forwarding to the Loss Mitigation Supervisor.
Review email from departments that require follow-up, calls to borrower, and/or emails to clients as needed for resolution or clarification of issue; respond to original department with resolution.
Assist with call monitoring.
Respond to Footprints Tickets from Client Relations that require follow-up within 24 hours.
All other duties as assigned.

Benefits

Optional medical, dental, vision, life, and disability insurance
Paid holidays, vacation, and sick leave
Matching 401(k) plan
Employee stock purchase plan
Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Programs that celebrate achievements and milestones
Discounts on gym memberships
Pet insurance
Employee purchasing programs
Tuition reimbursement program