Collections Team Lead

Thomas Scientific • Swedesboro, NJ

60d • Onsite

About The Position

The Collections Team Lead is responsible for supervising and guiding the collections team to ensure timely and efficient recovery of outstanding receivables. This role combines leadership, performance management, and hands-on collections activities to optimize cash flow, reduce delinquency, and maintain positive client relationships.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field (or equivalent experience).
• 3-5 years of experience in collections or accounts receivable, with at least 1-2 years in a leadership or supervisory role.
• Experience using ERP and CRM systems (e.g., SAP, Oracle, NetSuite, Salesforce).
• Strong leadership, coaching, and interpersonal skills.
• Excellent communication and negotiation abilities.
• Analytical and data-driven mindset with attention to detail.
• Ability to manage competing priorities and meet deadlines under pressure.
• Knowledge of debt collection laws and credit control best practices.

Responsibilities

• Lead, mentor, and motivate a team of collections representatives to achieve individual and team targets.
• Monitor daily workloads, assign accounts, and ensure proper coverage for all portfolios.
• Conduct regular one-on-one meetings and performance reviews, providing coaching and training where needed.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Oversee collection activities on overdue accounts, ensuring adherence to company policies and regulatory compliance.
• Handle complex or escalated collection cases and negotiate payment arrangements with key customers.
• Review aging reports regularly and track progress against collection goals.
• Coordinate with other departments (e.g., Sales, Customer Service, Purchasing) to resolve disputes or billing issues quickly.
• Analyze collection metrics, aging trends, and DSO (Days Sales Outstanding); prepare management reports and recommendations.
• Identify process inefficiencies and lead initiatives to improve productivity and cash recovery rates.
• Ensure compliance with legal and regulatory requirements related to debt collection and customer data privacy.
• Maintain professional relationships with customers while balancing firm debt recovery practices.
• Serve as the escalation point for difficult or high-value accounts.
• Collaborate with finance leadership to align strategies and forecast cash inflows.

Benefits

• health, dental, vision, FSA, HSA, voluntary critical illness, accident injury, hospital indemnity, ID theft, legal services & pet insurance - available on the 1st of the month following hire.
• Company paid and supplemental life insurance available on the 1st of the month following six months of employment.
• 11 paid holidays, one of which is your birthday; accrued paid time off; 40 hours of sick leave annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 101-250 employees