Team Lead, Credit & Collections

Parts Town • Addison, IL

17d • $52,994 - $70,906 • Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! The Team Lead, Credit & Collections (internally known as Team Lead, Revenue Retrievers ) will lead a group of Collectors to ensure that our customers are processing payments within terms. The role requires ability to take payments from customers, complete account reconciliations, do account research and the ability to establish strong relationships with customers. A passion for delighting both internal and external customers are crucial to the success of this role.

Requirements

• You have 3 + years of collections experience
• You are self-motivated and customer centric
• You display exceptional conflict resolution skills
• You have a quality, high speed internet connection at home
• You enjoy talking on the phone to customers and making sure the y are always taken care of
• You are passionate for assisting team members in their growth and development
• You have amazing MS Office skills (b onus points if you have e xperience with SAP or other ERP software!)
• You pay close attention to detail, as far as you’re concerned anything worth doing should be done right
• You have fantastic communication skills & you’re proficient in English (verbal and written)
• You can work a schedule of 8:00 AM - 5:00 PM with flexibility as needed

Nice To Haves

• proficiency in Spanish or French is a plus!
• experience with SAP or other ERP software!

Responsibilities

• Connecting with team members to resolve outstanding issues
• Engaging with our valued customers through phone calls and emails to collect on payments owed
• W ork closely with team members to create ways to bring in cash and future revenues
• Perform account reconciliations to ensure Parts Town and customer accounting records are aligned
• Solve problems quickly and create resolutions that bring in revenue on a regular basis

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees