Credit & Collections Coordinator

Ben E. Keith Company•San Antonio, TX

About The Position

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations. Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine. We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906. 1. Key Purpose Statement – Position Outputs The purpose of the Credit & Collections Coordinator position is to provide administrative support of the Day-to-day operations of the credit department. Note: • Setup, process and monitor progress of credit applications, including follow-up to completion. • Provide excellent customer service internally and externally. • Maintain, re-reference and follow-up with customers various needs. • Other duties may be assigned as needed 2. Outputs (Goals) and Accountabilities The key outputs for the Credit & Collections Coordinator are listed below. KEY OUTPUTS • Setup customer accounts and maintain the master customer file, ensuring that all customer credit data is recorded, filed, and entered in the database, accordingly, including verification and documentation of customer taxability. • Processing of references for credit applications. • Follow-up and auditing of new customer account files for completion. a. Provide excellent customer service internally and externally. • Respond to customer invoice requests in a timely manner. • Responsible for researching invoice short pays and follow-up to invoice resolution. • Responsible for Government accounts ageing reports, maintenance, credit memo, b. Maintain, re-reference and follow-up with customers various needs. • Processing of non-sufficient funds checks; including notes and changes to customer accounts. • Maintain monthly tax reports and communicate with Customers and Sales Team what tax permits will be expiring c. Other duties may be assigned as needed. • Reviewing accounts receivable records and investigate for discrepancies or errors • Ability to effectively present information and respond to questions from groups of managers, clients, and customers • In performing this job, the employee will have access to highly confidential information which must not be copied or shared with anyone other than those authorized by management. Disregard of this responsibility could result in disciplinary action including discharge and/or legal liability. Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families. We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business. Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor Minorities/Females/Veterans/Disabled

Requirements

High School graduate / GED
Previous experience with credit/collections is preferred
To perform this job successfully, an individual should be proficient in their use of Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
Ability to effectively communicate both verbally and in writing
Ability to learn and use all Ben E. Keith applications.
Valid driver’s license is required for driving to perform Company business
Monday through Friday, 8 a. m. to 5 p. m.
Must be 18 years or older.
Represent Ben E. Keith with professionalism, maintain a positive attitude and follow dress code.

Responsibilities

Setup customer accounts and maintain the master customer file, ensuring that all customer credit data is recorded, filed, and entered in the database, accordingly, including verification and documentation of customer taxability.
Processing of references for credit applications.
Follow-up and auditing of new customer account files for completion.
Respond to customer invoice requests in a timely manner.
Responsible for researching invoice short pays and follow-up to invoice resolution.
Responsible for Government accounts ageing reports, maintenance, credit memo,
Processing of non-sufficient funds checks; including notes and changes to customer accounts.
Maintain monthly tax reports and communicate with Customers and Sales Team what tax permits will be expiring
Reviewing accounts receivable records and investigate for discrepancies or errors
Ability to effectively present information and respond to questions from groups of managers, clients, and customers