Credit & Collections Analyst

Inspire•Brookhaven, GA

5d•Onsite

About The Position

The Analyst will help ensure timely and accurate collections and reporting in accordance with company policies and procedures. Responsibilities will focus on the monitoring of customer payment performance and engagement with both internal and franchisee contacts to proactively identify & resolve issues. Help ensure compliance with U.S. GAAP, internal controls, company policies, and company procedures for accurate and timely reporting. This position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time.

Requirements

4 - Year degree in Accounting preferred
0 – 3 years of total experience, minimum
Excellent verbal and written communication, active listening, and interpersonal skills
Demonstrates a customer focused approach
Organized and detail oriented
Ability to coordinate / influence action from others to achieve business objectives
Ability to work independently to meet assigned deadlines and make sound decisions
Self-sufficient, dependable, and strong ability to multi-task and adapt to shifting priorities
Highly proficient in Outlook, Excel and Word.
Ability to interpret and analyze data and make recommendations based on findings
Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative

Nice To Haves

Prior experience working in a global accounting support center
Restaurant franchising or hospitality experience preferred but not required
Experience with Oracle Cloud and/or system implementations or upgrades is a plus
Experience with Oracle or other major ERP system preferred

Responsibilities

Maintain franchisee accounts in Sales Reporting Portal (“SRP”)
Generate invoices, account statements and overdue account notices and handle cash application for daily receipts
Preparation of monthly reconciliation reports
Produce monthly reporting to management to assist in the wire process and other ad-hoc reporting
Reconcile unapplied cash to GL
Handle billing/invoicing process, including any miscellaneous billing (notes, sales corrections, etc.)
Point of contact to franchisees to resolve any reporting/billing/cash issues.
Prepare aged receivables reports and perform analysis
Escalate potential franchisee issues in a timely manner
Prepare periodic reporting for payment discrepancies to facilitate resolution and accounting treatment
Provide reporting to business management of key performance indicators, trends & underlying causes including aging of accounts and bad debt reserve recommendation/analysis
Participate in planning/testing/training for system integrations, updates, and maintenance
Work with Franchise Services, Legal, and FP&A teams to facilitate set-up and execution of any additional billing or credit programs involving franchisees.
Assist with ad hoc projects and analysis as required
Develop and maintain relationships with key stakeholders, such as Treasury, IT, Financial Systems, AP, AR, etc., and provide support as required