Collections Specialty Services Team Lead

Randolph-Brooks Federal Credit Union•San Antonio, TX

4d•Hybrid

About The Position

Randolph-Brooks Federal Credit Union is currently offering a sign-on bonus for the Collections Specialty Services Team Lead hired on or before December 31, 2025! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, $500 following six months of employment, $1,000 following one year of employment, and $2,000 following two years of employment (applicable taxes and withholdings apply). Note: each of these bonuses is paid only if you remain employed in the Collections department as you reach each of the milestone dates OR designated timeframes. Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Collections Team Lead will have the ability to work a hybrid schedule (remote/onsite) after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233 . To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided) Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment The Collections Specialty Services Team Lead will ensure the smooth operation of the Specialty Services group, communicate all problems to department management, act as a department communication liaison, and foster a team environment where all team members are included in work and decisions. In addition, the Team Lead will be responsible for processing and handling unusual, extremely difficult member or procedural situations, ensure all analysts are following credit union policy and procedure; as well as coordinate and maintain records and performance reporting on all specialty services functions.

Requirements

High School Diploma or G.E.D.
Minimum of 5 years in bankruptcy, collections, asset remarketing and/or credit disputes experience
Minimum of 5 years in job-related management experience
Detailed comprehension of bankruptcy, foreclosure and repossession processes and laws
Detailed knowledge of collection laws
Demonstrated knowledge of collection policies and guidelines
Knowledge of Temenos application and functionality
Ability to guide a team to achieve and surpass performance goals
Ability to effectively train and coach new employees
Ability to prioritize and manage multiple responsibilities
Ability to effectively identify, communicate and implement process efficiencies with management support
Strong attention to detail
Excellent written and verbal communication abilities
Commitment to excellent customer/member service

Nice To Haves

Bachelors degree

Responsibilities

Effectively manage assigned team to ensure analyst's productivity is meeting department standards
Complete required development training needed for obtaining Team lead position
Provide training and coaching to new and existing employees
Display strong leadership, approachable, confident, consistent, and dependability as a Team Lead
Prioritize workload and demonstrate good time management
Display strong communication and technical skills
Knowledgeable of all operational guidelines and procedures supported by Specialty Services
Detailed knowledge of all credit union products and services
Effectively manage department in absence of department management
Handle difficult/escalated members
Communicate issues to department management
Delegate to employees as needed, and follow up appropriately
Complete monthly and quarterly reporting in a complete, accurate, and timely manner
Maintain department supply inventory and place orders when applicable
Establish a network of contacts and resources within the organization
All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice)