Collections Supervisor

UnitedHealth Group•Chelmsford, MA

11d•$49,700 - $88,800•Remote

About The Position

This position is Remote in MA. If you are located within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA, you will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division.

Requirements

High School Diploma / GED OR equivalent working experience
Must be 18 years of age OR older
4+ years of Customer Service experience
3+ years of Billing OR Collections experience
Proficiency of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, and collections
Ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.
Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, Massachusetts
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Proficient problem solving approach to quickly assess current state and formulate recommendations
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives
Set priorities for the team to ensure task completion and performance goals for the team are achieved
Coordinate work activities of team with other supervisors, managers, and departments
Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
Identify and resolve operational problems using defined processes, expertise, and judgment
Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation