Collections Supervisor
About The Position
Our client is seeking a meticulous and detail-oriented Collections Supervisor experienced in pharmacy billing, with knowledge of Durable Medical Equipment (DME) claims processing under Medicare Part B for residents in assisted living facilities. The ideal candidate possesses extensive knowledge of Medicare guidelines, documentation compliance, claim submission, and follow-up to ensure timely reimbursement and minimal claim denials. In addition, the Collections Supervisor will over see the day-to-day operations of the collections department while instilling best practices with cross functional teams.
Requirements
- Minimum of 1-3 years of collections experience in DME and pharmacy billing preferred.
- Strong knowledge of HCPCS codes, insurance verification processes, and claims management/processing.
- Strong understanding of Excel and EMR.
- Ability to multitask and maintain a high degree of organization.
- Experience working with assisted living facilities or similar long-term care environments required.
- Proficiency with medical billing software and Electronic Health Records (EHR) systems.
- Excellent attention to detail, problem-solving, and organizational skills.
- Strong communication skills for working with patients, families, and facility staff.
- Proven leadership skills with the ability to motivate, coach, and develop team members.
- Proficiency in billing and collections systems.
Responsibilities
- Supervise and mentor a team of collections specialists, providing guidance, training, and performance feedback.
- Oversee daily collections activities to ensure timely follow-up on patient, insurance, and third-party payer accounts.
- Review and analyze aging reports, KPIs, and collection metrics to monitor team productivity and effectiveness.
- Identify high-risk accounts, prioritize workload, and establish strategies for resolving complex collection issues.
- Collaborate with the billing, reimbursement, and customer service teams to resolve claim denials, payment discrepancies, and insurance rejections.
- Develop and enforce policies and procedures that ensure compliance with HIPAA, state/federal regulations, and payer guidelines.
- Prepare and present regular reports on collection performance, cash flow trends, and delinquency rates to management.
- Recommend process improvements and technology enhancements to increase efficiency and reduce days sales outstanding (DSO).
- Handle escalated patient and payer inquiries with professionalism and empathy.
- Support month-end close activities by ensuring accurate reconciliation and reporting of accounts receivable data.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
