Collections Supervisor

Financial Staffing Resources, Ltd.•Irving, TX

2d•Onsite

About The Position

A well established credit union in Irving is looking for a strong Collections Supervisor to join its lending team. This is a great opportunity for someone who may already be supervising a team, serving as a Lead Collector, or working as a highly experienced Collector II and is ready to take the next step into leadership. The position reports directly to the VP of Lending and will help oversee day to day collections activity while remaining hands on with more complex accounts.

Requirements

Bank or credit union collections experience is required
Strong experience with consumer loan collections
Experience with repossessions, bankruptcies, charge offs, recovery, and late stage delinquency
Good judgment, communication, and problem solving skills
Ability to work effectively with both members and internal leadership
Strong understanding of collections processes and documentation

Nice To Haves

Credit union experience is preferred
Previous supervisory experience is welcome, but not required
Strong Collector II or Lead Collector candidates who are ready for leadership will be considered

Responsibilities

Help lead the day to day collections function
Support and coach collectors while helping keep performance and follow up on track
Work directly with members on delinquent consumer and residential loans
Handle more complex or escalated collection accounts
Assist with late stage collections, repossessions, bankruptcies, charge offs, and recovery activity
Support skip tracing and workout strategies
Monitor delinquency trends and help identify areas requiring additional attention
Work closely with Lending and other internal departments
Help ensure collection activity remains compliant with applicable regulations and internal policy
Assist with reporting, workflow improvement, and departmental goals