Collections Strategy Manager
Hyundai Capital•Irvine, CA
•Hybrid
About The Position
The Collections Strategy Manager is responsible for supporting Collections strategy through datadriven analysis, process improvement, and cross-functional initiative execution. This role leads defined workstreams in partnership with internal stakeholders, including IT, Compliance, and third-party vendors, to evaluate business processes, identify operational improvement opportunities, support testing strategies, and translate findings into actionable recommendations. This role also supports structured problem-solving and operational performance improvement efforts that help strengthen individual, team, and departmental outcomes.
Requirements
- Minimum 5–7 years of progressive experience in collections, risk, financial services operations, or a related business operations function.
- Experience supporting strategy, analysis, process improvement, or operational performance initiatives preferred.
- Automotive finance, captive finance, or financial services industry experience preferred.
- Bachelor’s degree or equivalent work experience.
- Experience with SQL/Business Intelligence (BI) tools or programing.
- Demonstrated ability to research complex business problems, analyze data, evaluate alternatives, and develop fact-based recommendations.
- Ability to communicate analytical findings and recommendations clearly to business partners, leaders, and cross-functional stakeholders.
- Ability to work independently in a self-directed environment while managing assigned priorities and deliverables.
- Knowledge of collections operations, financial services processes, strategy testing, performance measurement, forecasting, and planning methodologies.
- Strong working knowledge of operational systems, business software, data management tools, and data analytics tools.
- Proficiency in Microsoft Office Suite, including Excel and PowerPoint, with the ability to organize data and present insights effectively.
- Ability to apply data management and analytical concepts within a financial services or collections operations environment.
Responsibilities
- Lead defined Collections strategy workstreams and support department-level initiatives from planning through implementation, including project coordination, scheduling, tracking, reporting, user acceptance testing, business validation, and post-implementation review.
- Partner closely with IT, Compliance, and third-party vendors to support effective execution and business alignment.
- Analyze Collections processes, procedures, and systems to identify operational improvement opportunities.
- Develop data-driven recommendations and support implementation of strategies that improve process effectiveness, operational efficiency, and overall performance.
- Support Collections strategy testing by developing, designing, and implementing A/B tests to evaluate operational activities, measure outcomes, and inform data-driven business decisions.
- Support operational coaching and structured problem-solving efforts by partnering with leaders and stakeholders to identify performance gaps, co-create solutions, and improve individual, team, and departmental outcomes.
Benefits
- Hybrid flexibility – 4 days in office, 1 day remote
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
