Collections - Sr Associate I

Fiserv • Coral Springs, FL

2d • Remote

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Collections - Sr Associate I What does an Outstanding Collection Representative do at Fiserv? At Fiserv, a successful Collection Rep plays a crucial role in delivering outstanding service and meeting client expectations. This position involves actively communicating with clients to collect outstanding debts while ensuring compliance with all regulations.

Requirements

• 1-3 years of customer service experience.
• 1-2 years of collection experience.
• 1-2 years of call center experience.
• High School Diploma, GED, and/or equivalent military experience.
• Proficiency with computer systems and accessing information to provide data to clients.

Nice To Haves

• Previous work experience in payment processor collections, bank collections, credit card collections, B2B or any related field.

Responsibilities

• Collect outstanding accounts via telephone in a call center environment.
• Utilize both manual and automatic telephone dialing systems to contact merchants.
• Establish rapport with merchants to overcome objections and negotiate debt payments.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED