Collections Specialist (Remote)

Naviga•Palo Alto, CA

4d•Remote

About The Position

This is an exceptional opportunity to join a highly respected global firm supporting a newly expanded and rapidly growing business unit in Northern California. Working as a Collections Specialist, you will gain direct visibility into firm leadership and work closely with attorneys, billing professionals, and accounting managers. This role supports a streamlined interview process with an active hiring team looking to onboard talent quickly. This position can sit within a commutable distance from the Palo Alto, San Francisco, Los Angeles, Phoenix, or San Diego offices. This is a remote work environment with occasional in-office visits based on critical business needs, team collaboration, month-end close, or year-end activities.

Requirements

High school diploma or GED (Associate's degree preferred)
Minimum of 5 years of experience in a professional accounting role focused on collections, accounts receivable, or financial administration.
Prior billing and collections experience specifically within a law firm environment, bringing a strong familiarity with supporting attorneys and managing legal billing structures.
Intermediate-level skills in MS Word and Excel.
Top-tier verbal and written communication skills necessary to interact professionally with firm partners, clients, and corporate business professionals under deadline pressure.

Nice To Haves

Technical familiarity with industry-standard accounting tools like Aderant, Chrome River, Workday, PayPal, or ARCS is highly preferred.
Established track record of strong career stability, longevity, and professional progression within a law firm landscape.
Ability to thrive independently in a remote environment while maintaining an absolute focus on accuracy and premium customer service.

Responsibilities

Assist in gathering required financial documentation, creating new client profiles, and ensuring complete alignment with standard onboarding compliance procedures.
Handle credit card transactions, verify payment entries, research discrepancies, and track missing transactions by coordinating directly with internal teams and clients.
Run and analyze detailed reports relating to outstanding balances, firm collections activities, and financial transactions to provide actionable insights for leadership.
Complete and process vendor forms accurately against company policies and manage overpayment documentation via expense systems (Chrome River) to issue client refunds.
Partner closely with Collections Managers, offering administrative assistance, managing critical client account files, and handling client objections smoothly.