Collections Specialist - Eurofins Environment Testing - Barberton, OH

Eurofins USA Environment Testing•Barberton, OH

9d•Hybrid

About The Position

The Collections Specialist is responsible for managing a portfolio of client accounts, evaluating their status, and contacting clients to collect payments for past due invoices. This role involves researching and resolving payment delays, working within established collections policies, and communicating account issues to management. The position also requires maintaining excellent customer service, both internally and externally, and compiling reports for management decision-making. The role is primarily remote but requires the candidate to be local to Stark, Summit, or Cuyahoga County, OH, and able to work onsite when necessary, especially for training.

Requirements

High School Diploma or equivalent
At least 1 year of Collections/ Accounts Receivable experience or customer service experience
Computer skills
Authorization to work in the United States without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Nice To Haves

Previous Collections experience
Previous Accounts Receivable experience
Knowledge of the Accounting process
Customer service experience - internal and external
AS/AA in Accounting or related field is a plus
General business concepts
General accounting knowledge
Computers and accounting software knowledge
Basic mathematical principles
Knowledge of collections policies, procedures and best practices
Strong written and verbal communication skills
Active listening skills
Negotiation skills
Problem solving skills
Organizational skills
Strong customer service skills
Detail oriented
Ability to employ tact and discretion in business-related conversations

Responsibilities

Monitor and maintain accounts within assigned portfolio (large accounts).
Contact clients via verbal and written communication for payment of past due invoices.
Provide information and/or documentation to both internal and external clients.
Interact with Collections Manager and Operation Designees to resolve client issues.
Maintain current and accurate account notes in collections software.
Provide updates on accounts to Collections Manager, Operations and Sales as needed.
Work daily follow up queue in collections software.
Notify the Collections Manager of negative payment patterns.
Facilitate and/or attend conference calls specific to collections activity on client accounts.
Resolve cash discrepancies on client accounts by researching in accounting system.
Process credit card payments.
Complete side projects/task as assigned by Collections Manager.
Additional duties as assigned.