Collections Specialist - Home Care - Private Duty

Care Advantage Corporate•Richmond, VA

13d•Remote

About The Position

Care Advantage, Inc. is hiring a remote Collections Specialist to join our Private Duty revenue cycle team. This role is for a detail-driven collections professional who takes pride in getting it right and doing right by clients. The position involves performing collection duties for all assigned Private Duty accounts, expediting billing corrections, following up on unpaid claims, and notifying branch offices of any needed changes. The specialist will monitor aged private duty accounts receivable, take appropriate collection action, and escalate issues as needed. They will also review collection reports, respond to client inquiries, and make collection calls in line with company guidelines, collecting on balances deemed patient or client responsibility. Other duties may be assigned.

Requirements

High school diploma or GED required.
Excellent customer service skills.
A positive, proactive team player.
Strong analytical and problem-solving skills.
Highly organized and detail-oriented.
Strong Microsoft Excel skills.

Nice To Haves

3+ years of collections experience preferred.
Private Duty collections experience is a plus.
Experience with AlayaCare software is a plus.

Responsibilities

Perform collection duties for all assigned Private Duty accounts.
Expedite billing corrections to the appropriate team members.
Follow up on unpaid claims to confirm they are on file and being adjudicated.
Notify branch offices of any needed changes to patient accounts or plans.
Monitor aged private duty accounts receivable and take appropriate collection action, escalating issues to the Senior Director as needed.
Review collection reports with the Senior Director as requested.
Respond to client inquiries in a timely, professional manner.
Make collections calls in line with company guidelines.
Follow up and collect on balances deemed patient or client responsibility.
Take on other duties as assigned.