Collections Specialist- 1 year fixed term

Motive•Remote, Ontario, Canada, ON

1d•CA$60,000 - CA$70,000•Remote

About The Position

This is a 1-year fixed-term role for a Collections Specialist to support and execute the collection process. The role involves generating and sending invoices, ensuring accurate postings to AR and GL, and promptly collecting and posting receipts. Daily customer relationship management is key to resolving issues that may prevent timely payments. The specialist will collaborate with Finance and Business colleagues to resolve customer disputes, maintain an accurate Accounts Receivable Ledger, and manage risk by monitoring the aging report to limit overdue balances. This role also requires liaising with Sales Operations for accurate Billings, monitoring customer PO requirements, and owning the AR month-end cycle, including reconciliations, reporting, and analysis. Additionally, the specialist will monitor spend against credit limits where applicable, maintain accounting procedures and controls per Group policies, and provide oversight and guidance to a Billings and Collections Specialist. Collaboration with the finance team to improve controls and processes, and support the creation of a high-performing Finance function are also expected. As part of a small Finance team, the role may involve supporting wider Finance Organization tasks outside core responsibilities, as agreed with the Director of Finance.

Requirements

Bachelor’s Degree.
Process focused; keen to maintain good order and control with the ability to identify, recommend and implement improvements.
Detail orientated; investigates to understand and devise solutions.
Motivated to be successful, valued and respected.
Able to work independently or as part of a team.
Demonstrates ability to communicate and work as a business partner.
Proven ability to manage multiple shifting priorities in a fast-moving environment.
Demonstrate minimum 3-5 years in a Billings and Collections function.
Experience of multiple entities / countries / currencies within a Group organization.
Strong on use of accounting/ERP software, comfortable with Microsoft Office tools.

Nice To Haves

Understanding of software industry desirable, but not essential.
A good mentor to direct reports and other colleagues seeking advice.

Responsibilities

Supports and executes collection process.
Generating and sending invoices to customers (monthly, quarterly, annual recurring, or ad hoc project related).
Ensuring accurate postings to AR and GL.
Prompt collection and posting of receipts to the Accounts Receivable ledger.
Daily customer relationships to detect and resolve any open issues that may prevent timely payments.
Working with colleagues in Finance or the Business to resolve any customer disputes.
Maintaining a clean and accurate Accounts Receivable Ledger.
Risk management; monitoring the aging report and taking action to limit overdue balances.
Liase with Sales Operations and others to ensure the completeness and accuracy of Billings.
Monitor and manage customer PO requirements.
Own the AR month end cycle, ensuring accurate and timely closing, reconciliations, reporting and analysis.
Where applicable, monitor spend against credit limits.
Maintain accounting procedures and controls in accordance with Group policies.
Provide oversight management and guidance to a Billings and Collections Specialist.
Work with the finance team to improve controls and processes.
Support the creation of a respected and high performing Finance function.
Support the wider Finance Organization on tasks outside of the core responsibilities herein, as discussed and agreed with the Director of Finance.