Remote - Collections Specialist (Illinois)

Reliant • Gary, IN

4d • Remote

About The Position

Municipal Collection Services has opportunities as a Remote Collection Representative for residents of Illinois. We are looking for customer service professionals who want to join a competitive and fast paced team. MCSI provides extensive paid training and mentoring to ensure that employees have the skills and confidence to succeed. As a Collections Representative you will engage consumers to inform and assist them with managing their delinquent accounts. Using a consultative approach, you will help consumers identify the most suitable solutions, negotiate to resolve the balance due in the best interests of all parties, and create a sense of urgency using a customer service demeanor, while remaining compliant, positive, and professional at all times.

Requirements

• Must be at least 18 years old
• Collections experience strongly preferred
• 1-3 years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Strong verbal communication skills with the ability to persuade and negotiate
• Computer skills to document calls and navigate software packages, databases and the internet
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members with professionalism
• Ability to commit to working a full time, 40 hour per week, work schedule
• Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
• High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training.

Nice To Haves

• Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.

Responsibilities

• Provide methods and solutions with consumers to resolve delinquent accounts
• Continuously receive inbound calls from and place outbound calls using an auto dialer system
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
• Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
• Perform proper skip tracing techniques to identify consumer contact information
• Abide by the FDCPA and other Federal and State collection regulations at all times
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations

Benefits

• Medical, Dental, Vision, Life and Disability insurance
• 401K
• Paid Vacation and Holidays
• Paid training provided pertaining to collection industry standards and compliance, client requirements, plus innovative ideas and techniques on customer engagement, negotiation, and dispute resolution
• Advancement potential
• Remote work with all equipment provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed