Customer Service And Collections Representative

Aston Carter • Alexandria, VA

2d • $20 - $27 • Onsite

About The Position

We are seeking a motivated and detail-oriented Collections Specialist to support our accounts receivable and collections efforts. This is an entry-level role ideal for someone looking to build a career in accounting or finance. You’ll assist with customer payment follow-ups, account maintenance, and basic cash application while learning core AR and collections processes. The ideal candidate is organized, comfortable communicating with customers, and eager to learn in a fast-paced environment.

Requirements

• Strong communication skills, especially over phone and email.
• Good organizational skills and attention to detail.
• Ability to manage multiple tasks and follow up consistently.
• Comfortable using Microsoft Excel and learning new systems (ERP/accounting software).
• 0–2 years of experience in accounts receivable, customer service, or administrative support.
• Basic understanding of accounting or willingness to learn AR and collections processes.

Responsibilities

• Assist with contacting customers regarding past-due invoices and outstanding balances via phone and email.
• Support follow-up on declined payments and help track open invoices.
• Help maintain accurate customer account records, including billing details and contact information.
• Apply payments (checks, ACH, credit cards) to customer accounts with guidance from senior team members.
• Assist with reconciling payments and identifying discrepancies or unapplied cash.
• Respond to basic customer inquiries related to invoices, billing, and payment status.
• Help manage shared collections inbox and route inquiries appropriately.
• Support creation of credit and debit memos with proper documentation.
• Assist with processing manual payments (credit card/eCheck) when needed.
• Help track payment plans and follow up on commitments.
• Participate in aging report reviews and support collection tracking efforts.
• Assist with administrative tasks such as vendor forms, credit references, and account setup.
• Collaborate with internal teams (billing, customer service, sales) to resolve account issues.
• Contribute to process improvements and team projects as needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed