Collections Specialist

Consensus Cloud Solutions

4d•$53,000 - $68,000•Remote

About The Position

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare. Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care. Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators. Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it. Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities. We are looking for a Collections Specialist to join our Consensus Finance Operations team. The ideal candidate is a self-starter with great attention to detail and customer service skills. The ability to be flexible with daily responsibilities, work independently but also in a team environment is very important.

Requirements

3+ years of collections experience with a high volume of accounts, this role will work with a minimum of 500 accounts.
1+ years of experience with Oracle Financials software.
Intermediate Excel skills, including Lookups and Pivot Tables.

Nice To Haves

Advanced Excel skills (e.g., macros, data modeling, or complex formulas like INDEX/MATCH) and experience with CRM tools like Salesforce.
Demonstrated track record of reducing DSO (Days Sales Outstanding) and managing escalated customer disputes independently.
SaaS experience

Responsibilities

Monitoring customer account details for nonpayment, delayed payments, and other irregularities
Researching and resolving payment discrepancies
Following up on past due accounts and collecting payments, both via email and phone contacts. Developing and maintaining relationships with customers to expedite collections.
Under the supervision of the collections management, negotiating payment arrangements, working with third party collections, and recommending write offs
Maintaining, reviewing, and analyzing A/R aging reports with periodic status updates with the account management team
Assisting with other tasks as assigned by collections lead or management and supporting the AR team with ad hoc projects. Be a team player!
Answer phone calls and help customers
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.