Collections Specialist

Element Materials Technology • Fairfield, OH

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About The Position

Element has an opportunity for a Collections Specialist (Part-Time). In this role you will be responsible for collections of outstanding accounts for Element Materials Technology. This includes all aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

Requirements

• Minimum 3 years of experience in multi-site / location collections role (or 1 year experience and college degree, preferably with accounting or accounting related major)
• Ability to read and interpret accounting related documents
• Ability to effectively communicate inside organization (manager, peers, members of team) as well as externally (customers)
• Ability to calculate figures and amounts such as invoice amounts, payment terms and DSO and to apply concepts of basic math
• Excellent analytical skills and knowledge of accounting and financial principles.
• Demonstrated problem resolution skills and attention to detail is critical
• Proficiency with accounting software systems
• Ability to remain calm when faced with deadlines and multiple priorities
• Excellent interpersonal skills, ability to function as part of a team

Responsibilities

• Review open customer accounts at the lab level to support and prioritize collection efforts in partnership with GBS collectors.
• Collaborate with GBS collection teams by making professional collection calls and sending emails that both drive payment and maintain strong customer relationships.
• Provide timely invoice copies and supporting documentation to customers upon request to facilitate payment resolution.
• Investigate and resolve client billing discrepancies, working closely with GBS collectors to address and clear past due balances.
• Access and navigate customer payment portals to research invoice status, troubleshoot payment issues, and investigate rejections or short payments.
• Identify root causes of account aging issues (e.g., billing errors, disputes, missing information) and escalate or discuss findings with laboratory and operations management.
• Correct the issue and resubmit for payment.
• Partner with the Lab Business Operations Manager and GBS team to analyze customer aging reports and implement targeted actions to reduce outstanding receivables and improve cash collections.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree