Collections Specialist

Taxing Authority Consulting Services P.C.•Lebanon, VA

8d•Onsite

About The Position

Taxing Authority Consulting Services, P.C. is a Virginia law firm specializing in serving government entities with accounts receivable management, tax assessments, and revenue cycle services. The Collections Specialist supports the Collections department by performing collections activities for delinquent tax accounts for Virginia government entities. This role is the primary point of contact for the Collections Call Center, handling inbound and outbound calls to delinquent taxpayers, sending collection letters, performing skip tracing, responding to correspondence, and supporting forced collection actions on behalf of TACS’s clients.

Requirements

Excellent verbal and written communication skills.
Negotiation skills to address payment terms and settlements.
Knowledge of billing procedures and collection techniques.
Familiarity with Federal, State, and Local tax laws affecting the collection of real estate, personal property, and business-related taxes.
Knowledge of Microsoft applications (Excel, Word) and computer skills.
Basic math skills with attention to detail.
Strong problem-solving skills.
Strong customer service, and time management skills.
Ability to perform tasks with minimal supervision.
Ability to handle difficult situations effectively and tactfully.
Ability to multi-task effectively.
Proficient in Microsoft Office Suite or related software.
Work Experience in a call center, customer service, or financial services environment.
Ability to work with a team and independently.
Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
High school diploma or GED.
Experience working in a call center.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.

Nice To Haves

Related coursework in business or related field a plus.
Previous experience in collections, billing, or related field is preferred.
Bilingual a plus (English/Spanish).

Responsibilities

Handle all inbound calls and outbound dialer volume from past due taxpayers.
Negotiate payment plans or settlements with debtors.
Address and resolve disputes or complaints.
Contact entities with overdue payments via phone, email, or letters.
Maintain detailed records of all communications and payments.
Monitor delinquent tax accounts.
Perform skip-tracking activities to locate and contact debtors.
Provide regular reports on the status of unpaid accounts and collection efforts.
Adhere to collection practices in compliance with all Virginia and Federal collection laws, including the Fair Debt Collection Practices Act, Gramm-Leach-Bliley Act, and the Fair Credit Reporting Act, as applicable.
Perform other related duties as assigned.