Collections Specialist - Baton Rouge, LA

Liberty Bank and Trust • Baton Rouge, LA

2d • Onsite

About The Position

At Liberty Bank and Trust, a mission-driven financial institution with over 100 years of service, we are dedicated to expanding access to financial services and strengthening communities. As a Collections Specialist, you will manage delinquent loan portfolios, contact customers to resolve past-due accounts, negotiate payment arrangements, and ensure compliance with banking regulations while maintaining a high level of customer service in financial services and collections operations.

Requirements

• Associate degree in business, finance, or related field preferred; or 3+ years of collections, banking, or financial services experience with knowledge of consumer, commercial, or mortgage loans.
• Solid knowledge of collections processes, loan servicing, and regulatory compliance, with no specific licenses required.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and collections or banking systems, with the ability to analyze financial data and manage accounts.

Responsibilities

• Monitor and manage delinquent accounts using collection systems, documenting all collection activity, customer interactions, and payment arrangements.
• Communicate with customers to resolve past-due loans, negotiate repayment solutions, and reduce delinquency while maintaining positive customer relationships.
• Research account discrepancies, analyze loan documents and credit data, and resolve posting errors to ensure accurate account status.
• Recommend escalation actions, including repossession, foreclosure, or legal proceedings, in accordance with bank policies and risk management guidelines.
• Prepare collections reports and portfolio tracking, collect applicable fees, and ensure compliance with BSA/AML and federal/state banking regulations.

Benefits

• Comprehensive Medical, Dental, Vision, and Life Insurance
• Solid Work/Life Balance, including PTO and paid holidays
• Financial wellness, including an FSA, 401 (k), and match, Educational Reimbursement, and Life Insurance
• Family assistance, including Adoption Assistance and EAP/Health and Welfare Assistance
• Growth opportunities, including Training and Development and Leadership Development
• Substantial perks, including Online Marketplace discounts on a variety of goods and services, ERG/ Ambassador Group, and Free and reduced-rate bank services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree