30+ day Auto Finance Collections Specialist
About The Position
Lobel Financial is seeking a 30+ days Collections Specialist to join our growing auto finance collections team. This is an excellent opportunity for candidates with experience in collections, customer service, call center operations, or loan servicing who are looking to build a long-term career in a fast-paced, team-oriented environment. As one of the top 20 auto finance companies in the U.S., Lobel Financial offers competitive compensation, strong benefits, work-life balance, and meaningful opportunities for growth and advancement. The 30+ days Collections Specialist is responsible for contacting customers with delinquent auto loan accounts to secure payments, obtain payment commitments, and establish repayment arrangements. This role combines customer service, negotiation, and compliance-focused collections practices while maintaining a professional and positive customer experience. The ideal candidate is professional, detail-oriented, and confident handling a high volume of inbound and outbound calls while delivering excellent service and meeting performance goals.
Requirements
- High school diploma or equivalent.
- Experience in collections, customer service, call center operations, loan servicing, or sales.
- Strong communication skills.
- Strong time management skills.
- Strong multitasking skills.
- Strong attention to detail.
- Strong problem-solving skills.
- Comfort using Microsoft Office and account management systems.
- Ability to thrive in a fast-paced, metric-driven collections environment.
- Ability to manage multiple tasks efficiently.
Nice To Haves
- Transferable skills and a strong willingness to learn.
- Ability to communicate effectively in both English and Spanish.
Responsibilities
- Connect with customers regarding delinquent auto loan accounts, secure payments or payment commitments, and help establish repayment arrangements.
- Communicate with customers by phone, email, and written correspondence.
- Resolve payment discrepancies and disputes.
- Document account activity accurately.
- Provide professional, empathetic service throughout the collections process.
- Manage an assigned portfolio.
- Follow all state and federal debt collection laws (FDCPA) and company policies.
- Meet performance metrics.
- Escalate accounts when needed.
Benefits
- Competitive hourly pay: $21 - $25/hour
- 401(k) with company match
- Medical, dental, and vision insurance
- Optional life insurance
- Paid holidays
- Paid vacation and sick time
- Opportunities for internal promotion and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
