Contract to Perm Collections Specialist

Naviga•Dallas, TX

4d•Remote

About The Position

This is a temp-to-hire opportunity for a detail-oriented professional to join the collections team in a fully remote capacity. Reporting to the Sr. Collections Manager, you will play a critical role in supporting financial and administrative functions, including client onboarding, payment processing, and financial reporting. The role follows a standard schedule of Monday through Friday, 8:30 am – 5:00 pm EST.

Requirements

Minimum of 5 years of experience in a professional accounting role, specifically within collections, accounts receivable, or financial administration.
Previous experience working within a law firm environment.
High School diploma or GED (Associate’s Degree is preferred).
Intermediate-level skills in MS Word and Excel.
Experience with Aderant, Chrome River are REQUIRED.
Strong communication skills (verbal and written).
Ability to thrive in fast-paced, deadline-driven environments and manage multiple tasks efficiently.

Nice To Haves

Experience with Workday, PayPal, and ARCS is highly desired.
Deep understanding of law firm collections and accounts receivable processes.
Professional persistence and ability to handle client objections effectively.

Responsibilities

Assist in gathering financial documents and setting up new client profiles while ensuring compliance with procedures.
Handle credit card payments, verify transactions, investigate discrepancies, and track missing transactions.
Run and analyze reports regarding outstanding balances and collections activity to provide management insights.
Prepare and submit documentation in Chrome River to process client overpayment refunds.
Complete and process vendor forms accurately in alignment with company policies.
Provide general assistance to collections managers and communicate effectively with clients and vendors.