Specialist, Collections - Hybrid

XPO•North Richland Hills, TX

2d•Hybrid

About The Position

The Collections Specialist at XPO will be responsible for managing accounts receivable, ensuring timely data input of outstanding debt resolution in third-party systems. This role involves generating reports, identifying invoices, uploading documents, managing AR, and notating changes back to pay agent auditors and XPO internal systems. The specialist will also manage and engage the EDI onboarding team for transmissions and mapping, identify trends regarding billing, pricing, and accessorial fee issues, and monitor and maintain payment status from third-party systems, updating the XPO internal system accordingly. XPO is a top ten global provider of transportation services, seeking employees who like a challenge and can communicate effectively.

Requirements

1 year of high-volume collection experience
Experience with Microsoft Office products including Excel

Nice To Haves

High school diploma or equivalent education
Solid knowledge of Mainframe, Oracle, and GetPaid systems
Understanding of rule sets/rate aids and contracts
Excellent written and verbal communication
Ability to prioritize and manage multiple responsibilities
Incredible work ethic, strong attention to detail
Goal-oriented with solid problem-solving skills

Responsibilities

Generate reports, identify invoices, upload documents, manage AR and notate changes back to pay agent auditor and XPO internal systems.
Manage accounts receivable to ensure timely data input of outstanding debt resolution in third-party systems.
Manage and engage EDI onboarding team for transmissions/mapping success or failure and correct to ensure root cause resolution and prompt payment.
Identify trends regarding billing, pricing, and accessorial fee issues to report to the collector for identified customers.
Monitor and maintain payment status from the third-party system and update the XPO internal system.