Collections Specialist

Safe Streets•Lehi, UT

12d•Onsite

About The Position

The Collections Specialist is responsible for managing past due customer accounts and securing timely payment while maintaining positive customer relationships. This role plays a key part in protecting company revenue, reducing delinquency, and supporting customer retention within a subscription-based home security environment.

Requirements

Must be able to lift up to 25 lbs. and sit or stand for periods throughout the workday.
Work is performed in an office setting
High call volume and performance-based environment
Available to accommodate varying schedule needs
Must be able to speak clearly and professionally on the phone
All SafeStreets employees must be at least 18 years of age and pass a criminal background check
GED/HS
Sales, Customer Service and/or Collections experience of at least 1-2 years preferred

Nice To Haves

Professional and calm under pressure
Customer-focused mindset
Critical thinking
Strong professional communication skills
Strong ethical standards

Responsibilities

Review delinquent accounts and determine appropriate collection strategies
Contact customers via phone, email and written correspondence to resolve outstanding balances.
Negotiate payment plans in accordance with company policy.
Monitor Promises to Pay and follow up accordingly.
Document all customer interactions accurately in the CRM or billing system.
Ensure compliance with company policies, state and federal regulations, and consumer protection laws.