Collections Specialist (Hybrid Work Schedule)

Parts Town • Fort Wayne, IN

2d • Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

The Credit Collections Specialist will work as a close partner to our Collections and Customer Service team s . They will review credit worthiness of current and potential customers. They will also review orders to determine any potential risk associated to the fulfillment of the potential order. The ability to evaluate the information available to make an informed decision in a timely manner , collaborate, and adapt, is key to success in this role !

Requirements

• You are self-motivated and customer centric
• You display exceptional conflict resolution skills.
• You enjoy talking on the phone to customers and are passionate about going the extra mile for them.
• You have 2 + years of high-volume collections and/or credit experience
• You have amazing M icrosoft Office skills !
• You pay close attention to detail ( as far as you’re concerned , anything worth doing should be done right )
• You have fantastic communication skills & you’re proficient in English (verbal and written)
• You have a quality, high - speed internet connection at home
• You have e xperience with SAP or other ERP software (but if not, no problem! )

Responsibilities

• Enga ge with our valued customers through phone calls and emails to evaluate orders and account status
• W ork closely with team members to create ways to bring in cash and future revenues
• Process credit applications as assigned through daily queue.
• Process daily order review queue to determine if the potential order can be fulfilled.
• Manage rejected/returned emailed statements and invoices listing to direct them to the proper location and update customer contact information
• Solve problems quickly and create resolutions that collect cash from revenue on a regular basis

Benefits

• Potential for q uarterly profit-sharing b onus
• Hybrid Work schedule
• Monthly IT stipend
• Team member appreciation events and recognition p rograms
• Volunteer o pportunities
• Casual dress c ode
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benef its like health insurance, 401k/ 401k match, employee assistance p rograms and time away – don’t worry, we’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees