Collections Specialist - Call Center

Berlin-Wheeler, Inc.•Topeka, IL

13d•Onsite

About The Position

Berlin-Wheeler, Inc. is hiring a Collections Specialist - Call Center to join our team in Topeka. In this collections and customer service job, you'll make outbound calls, speak with consumers about past-due accounts, explain payment options, and help resolve account balances in a professional and respectful way. This job may be a strong fit for people with experience in collections, call center, customer service, customer support, sales, billing, banking, accounts receivable, retail, insurance, or other phone-based jobs. You do not need extensive collections experience to get started. Paid training is provided.

Requirements

Comfortable speaking with people by phone throughout the day
Professional, respectful, and confident communication skills
Strong listening and problem-solving skills
Motivation to work toward goals and measurable results
Comfort discussing payment options and account resolution
Strong attention to detail and accurate documentation
Basic computer skills and ability to learn new systems
Dependable attendance and reliability

Nice To Haves

Collections
call center
customer service
customer support
sales
inside sales
account management
accounts receivable
billing
banking
insurance
retail
financial services
telemarketing
other high-volume phone environments

Responsibilities

Make outbound calls regarding past-due accounts
Speak professionally with consumers about account status and resolution options
Listen carefully to understand each consumer's situation
Negotiate payment arrangements within established guidelines
Explain payment options clearly and accurately
Document conversations, account activity, and payment arrangements
Protect confidential information
Follow company policies, procedures, and applicable collection laws and regulations
Provide respectful, solution-focused customer service during difficult conversations