Collections Risk Management Lead

Flex

1d

About The Position

The Collections Risk Management Lead is a key member of the Flex Risk Management Leadership Team (reports to the Chief Risk Officer) who will have the opportunity to take the Fraud Risk Management function at Flex to a level that rivals the best in class.

Requirements

• 5–15 years of hands-on Collections risk management experience
• Direct exposure to both a bank or regulated card program and a fintech strongly preferred
• Hands-on familiarity with the full delinquency lifecycle: DPD bucket management, treatment strategy design, charge-off policy, recovery curve modeling, and net loss attribution
• Practical experience managing or working alongside third-party collections agencies — understands liquidation economics, placement timing trade-offs, cost-to-collect dynamics, and how to build a KPI framework that holds vendors accountable without creating perverse incentives
• Analytically self-sufficient: proficient in SQL and Python or R; capable of building roll rate matrices, cure rate cohorts, and recovery forecasts from raw data rather than consuming pre-built reports
• Familiar with the regulatory overlay on collections: FDCPA obligations, Reg F communication rules, UDAAP considerations in treatment strategy design, and state-level restrictions that affect contact and remediation practices
• Understands the distinct dynamics of SMB collections — cash flow seasonality, the owner as guarantor, and where standard consumer treatment logic breaks down
• Operates at a senior thinking level relative to peer cohort — brings a point of view on collections strategy, challenges treatment assumptions, and drives the recovery agenda without waiting to be directed
• Thinks about collections as a risk management discipline, not a call center operation — brings analytical rigor to treatment design, vendor selection, and loss forecasting, not just operational execution
• Balances recovery maximization with consumer and business treatment standards — understands that how you collect matters as much as how much you collect, particularly in a regulated and reputationally sensitive environment
• High quantitative aptitude: strong intuitive feel for what roll rates, cure rates, and recovery curves should look like by segment and vintage, and catches anomalies before they surface in reviews
• Effective communicator who can translate delinquency and recovery dynamics into crisp narratives for risk committees, finance, and senior leadership — equally comfortable in the data and in the room

Responsibilities

• Own end-to-end collections risk management for Flex's credit card portfolio across consumer and small business segments — end-to-end meaning full lifecycle coverage from early delinquency through post charge-off recovery:
• Early stage collections: monitor roll rates and delinquency migration across DPD buckets; design and refine treatment strategies by risk segment, balance tier, and obligor type; optimize contact timing, channel mix, and messaging to maximize cure rates before accounts deteriorate further
• Late stage collections: manage pre-charge-off intervention strategies; own the analytical framework for determining when accounts warrant accelerated action versus continued treatment; maintain visibility into cure and re-default patterns by treatment cohort
• Hardship & modification management: maintain analytical visibility into hardship program utilization, modification outcomes, and re-default rates; identify where hardship programs are being used appropriately versus as avoidance behavior
• Settlement strategy: define settlement authorization frameworks by balance tier, DPD, and obligor type; evaluate the NPV trade-off between discounted resolution and continued collection effort; govern agency settlement authority to avoid both under-recovery and adverse selection among accounts that would have paid in full
• Vendor & agency management: define the strategic boundary between in-house collections and third-party placement — knowing when to keep accounts internal and when placement generates better expected recovery net of cost; evaluate and manage agency relationships on the basis of liquidation rates, compliance posture, consumer treatment standards, and cost-to-collect; own the KPI framework for vendor performance and hold agencies accountable to it
• Litigation: identify accounts where legal escalation is warranted based on balance size, recovery probability, and obligor profile; maintain an analytical framework for litigation referral thresholds and track outcomes by segment; understand the owner-as-guarantor dimension in SMB accounts and where personal liability creates additional recovery optionality
• Charge-off & recovery: own charge-off timing policy and its interaction with loss reserve mechanics; build and maintain recovery rate forecasts by vintage, segment, and channel; track net loss emergence and recovery curves over time
• SMB-specific collections dynamics: apply a distinct analytical lens to small business obligors — seasonal cash flow patterns, owner-business financial entanglement, and the limits of standard consumer treatment strategies in a business context
• Build and maintain collections performance frameworks that surface deterioration signals early and enable proactive treatment rather than reactive loss management
• Synthesize data across sources — payment history, bureau refreshes, transaction behavior, contact records, and macro indicators — to segment the delinquent population intelligently and match treatment intensity to recovery probability
• Lead periodic collections reviews: own the data, design the narrative, and present delinquency trends, recovery performance, and vendor outcomes to risk committees and senior leadership
• Partner cross-functionally with credit, legal & compliance, finance, and operations to ensure collections strategy is aligned with loss reserve inputs, regulatory obligations, and customer experience standards
• Contribute to stress testing and loss forecasting: model collections performance under adverse conditions and translate recovery assumptions into net loss projections
• Serve as the internal SME on collections analytics — establishing measurement standards, treatment logic, and vendor governance frameworks as the portfolio scales

Benefits

• Equity in the company

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed