Collections Representative I

AvidXchange, Inc.•Charlotte, NC

12d•Hybrid

About The Position

The Collections Representative is responsible for helping to achieve the company financial goals. An incumbent is responsible for contacting the high risk and delinquent accounts in an effort to effectively resolve account delinquency and prevent losses.

Requirements

High school diploma required
1+ years’ of Customer Service or Collections Experience
Excellent communication and negotiation skills (written and oral)
Patience and ability to manage stress
Proven ability to overcome obstacles and get results
Ability to work independently and to adapt to a fast-changing environment
Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

Nice To Haves

A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

Responsibilities

Perform skip tracing to contact the debtor, research each account using company records and Internet resources that are made available
Contact debtors by telephone/email or mail regarding collection and recovery of outstanding accounts
Develop collections methods that consistently lead to achieving or exceeding company financial goals
Work closely with team members to create ways to bring in revenue and find success as a group
Solve problems quickly and create solutions that bring revenue on regular basis
Process repayments and refunds if needed
Meet defined department goals and activity metrics as assigned by management
Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction
An incumbent may perform additional duties as assigned

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250
Hybrid Workplace Flexibility
Free parking