Collections Representative

UBMD Physicians Group•Buffalo, NY

8d•Onsite

About The Position

UB Associates is seeking a motivated and service-oriented Collections Representative to join our Billing Department. This role plays an important part in supporting patients as they navigate outstanding account balances while ensuring timely and accurate collection of past-due payments. The Collections Representative will work closely with patients and internal teams to resolve billing concerns with professionalism, empathy, and a strong commitment to compliance and customer service. This position also offers valuable experience and growth opportunities within healthcare administration.

Requirements

High school diploma or equivalent required
Strong communication and organizational skills
Calm, professional approach to resolving challenges
Customer service mindset with excellent attention to detail

Nice To Haves

Associate’s degree in healthcare administration or related field preferred
1+ years of experience in medical collections, billing, or patient account services preferred

Responsibilities

Contact patients regarding outstanding balances to arrange payments or establish payment plans
Review overdue accounts and follow up according to company policy
Respond to patient inquiries about balances and payment options with professionalism and empathy
Document all collection activities accurately in the system
Work no-show charge reports and $0 encounters to ensure all services are captured accurately
Collaborate with billing, front office, and clinical teams to resolve patient concerns
Monitor and respond to online reviews, maintaining a positive image for the practice
Maintain accurate records of all communications and account activity
Handle patient information in full compliance with PHI and HIPAA regulations
Follow all established policies, procedures, and confidentiality standards