Collections Representative

Nissan Motor Corporation•Mississauga, ON

1d•CA$51,601 - CA$63,397•Hybrid

About The Position

We are currently looking for a Collection Representative to join our team in Mississauga, ON. With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. This role will be responsible for collection of outstanding customer payments. Responds to customer and dealer inquiries via a toll-free number by providing verbal and written correspondence. Contacts customers to follow up with insurance proof to update records on customer’s files.

Requirements

Excellent English communication skills, both verbal and written
Customer Service experience and skills. (i.e. resolving past due accounts, calming irate clients) to include coaching, counseling, diplomacy, effective listening skills, influencing, conflict resolution and negotiation skills.
Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

Nice To Haves

University or College Degree preferred but not required
Minimum of 1 year experience in Automotive Finance and/or Collections preferred

Responsibilities

Contacts customer by phone or correspondence letters to make arrangements to bring their delinquent accounts current.
Answers incoming calls from customers and dealers in regards to inquiries.
Performs follow-up of insurance policies and communicates with customers and/or insurance brokers to obtain proof of enforced insurance policies.
Prepares correspondence letters, delinquent reports, repossession files, bankrupt files and payment arrangements.
Perform other assigned tasks and duties necessary to support the Collections department.