Collections Representative - Remote

Med Metrix • Garden City, NY

1d • Remote

About The Position

The Collections Representative supports our Collections department in its debt recovery process by contacting debtors to make payment arrangements or determine settlements on behalf of our clients. Must be assertive in pursuing payments in a professional manner and in accordance with FDCPA guidelines. This role also involves managing a large volume of patient accounts per week and coordinating with the legal department on skip tracing, asset location, and garnishments. Additionally, the representative must use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards, understanding and complying with Information Security and HIPAA policies and procedures at all times, and limiting viewing of PHI to the absolute minimum as necessary to perform assigned duties.

Requirements

• High School Diploma or equivalent required
• Motivated by weekly goals and monthly quotas
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

Nice To Haves

• Associate’s Degree preferred

Responsibilities

• Initiate collection calls daily
• Arrange payments of outstanding balances
• Set up payment plans for parties unable to repay their debt in full
• Send correspondence regarding delinquent accounts
• Provide daily/weekly updates to management
• Contact health insurance carriers
• Manage a large volume of patient accounts per week
• Coordinate with the legal department on skip tracing, asset location, and garnishments
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED