Collections Representative

Hi-Line•Dallas, TX

2d•Onsite

About The Position

Hi-Line, Inc., a privately held U.S. distributor of industrial aftermarket products and services, is seeking an organized and professional Collections Representative to join our Customer Success team. This full-time, exempt, on-site position independently manages a portfolio of business-to-business accounts from our corporate headquarters and national distribution center in the Dallas/Farmers Branch area.

Requirements

High school diploma or equivalent required
Experience in business-to-business collections, accounts receivable, credit, customer account management, or a related field
Demonstrated ability to analyze financial and account information, identify risk, and make sound decisions within delegated authority
Experience negotiating payment commitments or arrangements and managing sensitive customer conversations
Strong written and verbal communication skills with a professional, customer-focused approach
Excellent analytical, organizational, documentation, and follow-up skills
Ability to investigate complex account issues, evaluate alternatives and recommend appropriate action
Experience with an ERP or accounts receivable system

Nice To Haves

bachelor's degree in business, accounting, finance or a related field preferred
distribution industry experience is preferred
A collaborative, solutions-oriented approach and the ability to work effectively across departments

Responsibilities

Independently manage an assigned portfolio of B2B accounts and determine collection strategies based on aging, payment history, customer circumstances, account risk, and business impact
Analyze account information, establish collection priorities, and adjust follow-up plans when payment commitments or account conditions change
Make and receive professional collection calls and communicate with customers through email and written correspondence
Negotiate payment commitments and payment arrangements within established authority and determine when management approval is required
Investigate and resolve invoice, pricing, payment, documentation, and account disputes in partnership with internal teams
Evaluate accounts for collectability and recommend credit holds, revised payment terms, escalation, write-offs or third-party collection activity
Identify higher-risk accounts and provide management and business partners with timely, well-supported recommendations
Document customer communications, disputes, commitments, risk assessments and collection decisions clearly and accurately in the applicable system
Oversee invoice distribution, returned-mail research, customer contact updates and support for Special Cash accounts while recommending process improvements