Remote - Collections Representative - (Oklahoma Residents)

Reliant•Tulsa, OK

18h•Remote

About The Position

Reliant Capital Solutions is hiring a Remote Collections Representative for residents of Oklahoma. This role is for individuals who value integrity, a strong work ethic, dignity, and respect. The ideal candidate is a self-motivated problem solver who enjoys helping people overcome challenges and is driven to meet performance goals. This is a full-time position with flexible scheduling options.

Requirements

Must be at least 18 years old
1-3 years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
Strong verbal communication skills with the ability to persuade and negotiate
Computer skills to document calls and navigate software packages, databases and the internet
Ability and history of maintaining confidentiality and high level of trustworthiness
Ability and history of interacting well with team members with professionalism
Ability to commit to working a full time, 40 hour per week, work schedule
Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
You must meet all the technical requirements prior to the first day of training.
You must live in one of the following states: IN, TN or OH (>30 miles from Headquarters in Gahanna, Ohio)

Nice To Haves

Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.

Responsibilities

Engage consumers to inform and assist them with managing their delinquent accounts
Using a consultative approach, help consumers identify the most suitable solutions
Negotiate to resolve the balance due in the best interests of all parties
Create a sense of urgency using a customer service demeanor
Remain compliant, positive and professional at all times
Provide methods and solutions with consumers to resolve delinquent accounts
Continuously receive inbound calls from and place outbound calls using an auto dialer system
Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
Perform proper skip tracing techniques to identify consumer contact information
Abide by the FDCPA and other Federal and State collection regulations at all times
Adhere to both internal/company policies/procedures and industry-wide compliance regulations

Benefits

Medical
Dental
Vision
Life and Disability insurance
401K
Paid Vacation
Paid Holidays
Paid training provided pertaining to collection industry standards and compliance, client requirements, plus innovative ideas and techniques on customer engagement, negotiation, and dispute resolution
Advancement potential
Remote work with all equipment provided