Collections Representative

PACCAR • Lewisville, TX

9d • Onsite

About The Position

PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in 15 countries including a portfolio of more than 150,000 trucks and trailers and total assets in excess of $9 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 25,000 vehicles.

Requirements

• Two years solid customer service and/or accounts receivable experience, front to back end, preferably in finance industry.
• Strong people skills, good verbal and written communication skills.
• Bilingual in Spanish or Punjabi preferred (written and spoken).
• Strong decision making, problem solving, negotiation skills.
• Ability to maintain a professional attitude and demeanor when dealing with challenging customers.
• Must possess ability to prioritize multiple tasks.
• Strong organizational skills.
• Proficient in Excel, Word and other MS Office tools

Responsibilities

• Collects past due accounts (5+ days) within established objectives.
• Participates in a daily auto-dialer to collect accounts (5-15 days past due).
• Communicates with dealers to discuss delinquent accounts.
• Handles rewrites/extensions/transfers of interest for customers if appropriate.
• Assists in preparing legal paperwork should further actions need to be taken (i.e. repossessions).
• Prepares necessary reports that focuses on the health of the business.
• Account maintenance and research.
• Assists with customer service tasks.
• Special projects as assigned.

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is also eligible for a holiday gift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED