Collections Representative II

University of Hawaii FCU•Honolulu, HI

10d•Onsite

About The Position

This position works with members with delinquent loans and negative share accounts on repayment schedules and return items; stays abreast of collection laws, and minimizes loan delinquency through regular contact and follow-up.

Requirements

High school diploma or GED is required.
Basic understanding of MS Office Suite.
Basic knowledge of credit union programs.
Knowledge of state and federal collection regulations.
Two to three years lending and collection experience.
Excellent verbal and written communication skills.
Able to navigate and properly utilize the core collections system.
Negotiating skills.
Analytical and problem-solving skills.
Movements frequently and regularly required using wrists, hands, and/or fingers.
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Average visual acuity necessary to read, prepare and inspect documents or products.
Able to hear average or normal conversations and receive information.
Sedentary work (sitting most of the time).
Able to lift and carry up to 25 lbs.
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Responsibilities

Contacts, by phone or mail, members with delinquent accounts in order to establish a mutually agreeable payment schedule on a regular basis.
Responsible for accurate and complete maintenance and documentation of all actions taken, both verbal and written transactions.
Follows up on loan payments made with non-sufficient funds and insufficient payroll deductions and periodic payments.
Educates members on how to pay their debts in a timely manner.
Identifies potential troubled members, and negotiate payment options.
Responsible for accurately updating collection reports in a timely manner.
Follows established collections procedures and prepares and mails all delinquent loan reminder notices.
Prepares and maintains appropriate documents for charged-off loans, auto repossessions, and bankruptcies.
Researches loan payments to ensure that the member receives full and complete explanation of the status of his/her loan.
Researches automatic payment changes that may affect the status of a loan payment.
Responsible for maintaining accurate collection records and files.
Assists members in completing documents for filing (CDI & CLI) insurance claims.
Submits appropriate documents for collateral protection insurance coverage.
Evaluates and gathers information on delinquent accounts submitted for workouts.
Performs other duties as needed.